Cardholder made an order online, but the goods was never delivered or was not as described or was broken during shipment. Can the cardholder get a refund?

Generally, the cardholder is required to work with the merchant to resolve the issue, as this is an issue between the buyer and seller. Reputable merchant may accept a return and deliver the right product. If the matter is not resolved, the cardholder may file a claim with the bank to assist.

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