CIMB Bank PLC wishes to inform all customers of the Bank’s commitment to adhere to the following guidelines introduced by the National Bank of Cambodia (Prakas No. ធ7.017.299 ប្រ.ក).
Complaint should be submitted within 60 calendar days from the date the issue is identified.
Verbal Complaints should be resolved in 2 working days. A Written Complaint is required if the Verbal Complaint is not resolved in 2 working days.
The complaint result will be notified to the customer via a Result Letter within 30 calendar days from the complaint acceptance date.
Customer and/or bank may further pursue the Written Complaint, by including copy of original Written Complaint and Result Letter, to the National Bank of Cambodia within 30 calendar days from result notification date if he/she is not satisfied with the result.