What action should I take when I can’t receive the One-Time Passwords (OTP)?

Ensure the network coverage is strong.
Remove unwanted SMS messages to free up phone/SIM modem memory.
Restart or reboot the phone/modem to refresh the network connection.
Check if the user/device has any phone applications (like Truecaller or similar) or settings that might filter or block messages. Alternatively, the user can try swapping the SIM card into another phone and retry.

If the issue persists, please contact to our Call Center for further assistance.

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