How can I update the Internet Banking user information, including adding or removing users, changing contact details, modifying account access, or resetting passwords?

If you need to update your Internet Banking User Information, please follow the steps below:

  1. Notify the Relationship Manager (RM) or bank staff of the request.
  2. Provide the Company ID, User ID, and the specific details to be updated, so the RM can prepare the necessary documentation.
  3. The RM prepares the required documents for the customer.
  4. The customer reviews the documents. The authorized person must sign and return them to the Bank.
  5. Upon receipt, the Bank verifies the signature. Once verified, the system will be updated with the correct information.

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